Question 1

What materials do you use in your products?

Accepted Answer

All our houses, beds, and accessories are handcrafted using natural, bunny‑safe materials. Our wooden items use untreated, pet‑safe plywood, and we only use fabrics that are 100% cotton, making our accessories soft, durable, and easy to clean.

Question 2

Are your products safe for rabbits to chew?

Accepted Answer

Yes. Rabbits naturally chew, so we only use non‑toxic, untreated materials. Light chewing is safe. For heavy chewers, we recommend adding chew toys to redirect the behaviour.

Question 3

What size bunny fits your Bunny House or Bunny Bed?

Accepted Answer

Our products fit most small to medium rabbits (Mini Lops, Holland Lops, Netherland Dwarfs, etc.). For large breeds (e.g., Flemish Giant), contact us for guidance or a custom option.

Question 4

Do you offer custom sizes or personalized orders?

Accepted Answer

Yes — because everything is handcrafted in our family workshop, we can create custom sizes, colors, or configurations. Message us and we’ll help you design the perfect piece.

Question 5

How do I clean the Bunny Bed or cushions?

Accepted Answer

Cushions and beds come with removable, washable covers.
Wash on a gentle cycle using eco-friendly laundry detergent. Line drying is recommended
Wooden items can be wiped down with a 2:1 water and vinegar solution. Allow to air dry completely

Question 6

How long does shipping take?

Accepted Answer

We ship from Auckland, NZ.
Ready‑made items: 1–3 business days
Made‑to‑order items: 3–7 business days Courier times may vary slightly.

Question 7

Do you ship outside New Zealand?

Accepted Answer

Currently we ship within New Zealand only. If you’re overseas and interested in our products, contact us — we’re exploring international shipping options.

Question 8

Can I pick up my order?

Accepted Answer

Not at the moment but we are exploring the options.

Question 9

What if my bunny doesn’t use the bed or house?

Accepted Answer

Most bunnies love soft, enclosed spaces and adapt quickly. If your bunny is shy, place the item in a quiet area and add a familiar blanket or treat. They usually warm up to it within a day or two.

Question 10

Are your products suitable for guinea pigs or other small pets?

Accepted Answer

Yes — many customers use our beds and houses for guinea pigs, chinchillas, and other small pets. 
If you’re unsure about sizing, just ask.

Question 11

How are your products made?

Accepted Answer

Every item is handcrafted by our family with care and precision. 
We design, cut, assemble, and finish each piece ourselves — no mass production, no shortcuts.

Frequently Asked Questions